FAQs

Q. What is your refund policy?

Tickets cannot be exchanged or refunded. In the event the show is cancelled you will be notified by your chosen contact method to claim your refund.

Q. What is your age policy?

A. Unless otherwise stated, entry for live music events is 14+. Due to content, comedy events are usually 16+. We regularly run all ages events specifically aimed at younger children, these will be clearly stated on our website and in the what’s on guide. Underground Festival for example, is 14+ (under 14's must be accompanied by an 18+) 

Q. I booked online – when will I receive my tickets?

A. If you have booked online through Ticketsolve you will receive an email confirmation with your tickets the same day of ordering. If you have a smartphone you can show this at the door, or print this out and bring it with you to enter the venue. If you have not received your tickets please call our box office on 01452 503050

Q. Do you have a cloakroom?

A. Please read our cloakroom policy to find out more.

Q. Who is eligible for a concession ticket?

A. Not everyone can access cinema at our standard price, so we are offering an Open Concession, where you can purchase a ticket at a reduced price if you need to. No need to prove why you need a reduced price ticket. 

Q. What time do the doors open?

A. LIVE EVENTS - Doors for events at Gloucester Guildhall open 30 mins before the show starts. For Live Music events this is usually 7.30pm with the first band starting at 8pm.  For theatre performances, the time displayed on your ticket is the start time.

A. CINEMA / LIVE SCREENINGS - For Cinema and Live Screenings the advertised time is the start time. Doors for the cinema will open 30 mins prior to this.

If you are unsure please call our box office on 01452 503050

Q. What time will the event finish?
A. Unless otherwise stated live events will finish by 11pm. For Live Music events the headline artist usually takes the stage around 9pm and will finish before 11pm. Full running times are often not available until the day of the show, please keep an eye on our social media pages for updates.  

 

a) Tickets cannot be refunded or exchanged except if a performance is cancelled. The venue reserves the right to make necessary changes to the advertised event should unavoidable circumstances arise
b) The management reserves the right to refuse admission or eject a ticket holder/customer from the premises. Ticket holders may be subject to a search. Current licensing laws are strictly enforced
c) Latecomers may be refused admission or be admitted at a suitable point, depending on the nature of the performance
d) Ticket holders consent to any film and sound recordings as a member of the audience. Ticket holders may be subject to sound levels which may cause potential damage to hearing. Ticket holders may be exposed to strobe lighting. 
e) No food or drink is to be brought into the venue. No illegal substances may be brought into or taken on the premises. Anyone caught in possession of such substances will be ejected from the premises and reported to the police
f) Re-selling a ticket for profit/commerical gain without the express permission of the venue/ promoter will make the ticket void. The holder may be refused entryor removed from the venue. Tickets bought from unauthorised sources may not be valid and admission to the event may not be permitted. 

This does not affect your statutory rights. 

For more information please get in touch on 01452 503050.